Bed & Breakfast Accommodation, Lostwithiel, Cornwall

The Old Chapel B&B Lostwithiel Cornwall

CALL +44 (0) 1579 321260

Booking Terms and Conditions

Policies

Child Policy

No children under the age of 13.

Booking Terms

These booking terms apply to The Old Chapel B&B our officers, employees and agents (“We”/”Us”/”Our”) and the person or legal entity making the booking or to whom we supply services in respect of the Booking(“You/Your”).These Booking Terms are governed by English law and apply to all Bookings except where we agree in writing other terms. By making a booking you are deemed to accept these booking terms.

Your reservation request requires that you pay an initial deposit equal to the first night of your stay. The balance of your stay becomes due on departure.

A contract between you and us comes into effect when we accept your deposit and/or confirm your reservation request. The deposit must be paid with a valid acceptable credit or debit card, or by cheque. If payment is to be made by credit card, we wish to point out that we charge 2% on all credit card transactions.

The balance must be paid with a valid acceptable credit or debit card or cash. Cheques are not accepted for balance payments. A valid acceptable credit or debit card must be presented to us on arrival.

Prices

All published rates exclude VAT.

Rates are per room per night including breakfast unless otherwise indicated. If you have selected a tour supplement this will be added to the total price of the booking. Rates do not include other costs you may choose to incur during your stay unless otherwise stated.
Rates quoted are correct only for the specific room, nights and dates shown. Should you change the room, dates or number of nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot provide your requested accommodation, you will be offered alternate accommodation.

Arrival and Departure

Check-in and check-out times are specified on your booking confirmation. Check-in and/or check-out times outside those specified must be confirmed with us prior to arrival.

Cancellations

If you need to cancel please contact us immediately.

For cancellations made up to 14 days before your date of arrival, the deposit will be refunded.

For cancellations made after this time, or by failing to take up the booking without cancelling, you will be liable for the first nights stay per room. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Lost keys

A £10 surcharge will be applied for lost keys.

Pets

Sorry no pets are allowed.

Conditions of Stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety and to enhance the comfort and well being of our guests. If you would like to check our conditions of safety please contact us.
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Smoking

We remind guests that it is against the law to smoke at The Old Chapel B&B and smoking is prohibited anywhere inside the building. A container is located outside the front of the building to accommodate guests that wish to smoke. Guests must ensure that cigarettes/cigars are extinguished properly.

Naked Flames

No naked flames can be used in The Old Chapel due to the fire risk. Anyone using candles, matches or any other source of naked flame will have their booking terminated immediately without being liable for any refund or compensation.

Liability

Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

Accessibility information

There are two steps from the edge of the parking area to the front door with no hand rails.
There is no guest accommodation on the ground floor.
There is one floor above ground level accessible via a staircase with a hand rail on one side.

Support for the Mobility Impaired

Please note we do not have a lift.